Privacy Policy

Privacy Policy

Introduction

Welcome to https://tesla-12v-system-repair.dentrepair-talk.com (referred to as “Tesla 12V System Repair,” “we,” “us,” or “our” in this policy). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and management of information from our website visitors, users, and customers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://tesla-12v-system-repair.dentrepair-talk.com
  2. Any mobile applications or services associated with our brand
  3. User interactions through forms, surveys, and comments on our platforms
  4. Communications initiated by us, including emails, SMS, and phone calls

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These external sources have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Your interactions with us may involve several data processing activities, including:

  1. Account Creation and Management: When you create an account on our website or use our services, we collect and process your name, email address, contact details, and password information to manage your account.

  2. Payment Transactions: We securely process payment information, such as credit card details, billing addresses, and order history, when you make purchases through our platform.

  3. Communication with Our Team: If you reach out to our customer support or sales teams via email, phone, or other channels, we will collect the communication content, metadata (like timestamps, IP addresses), and any additional information voluntarily provided.

  4. Website Usage Tracking: We utilize analytics tools to track user behavior on our website, including page visits, clickstreams, and device information.

Personal Data Collection

We gather various types of personal data to enhance your experience and improve our services. Here’s a detailed breakdown:

  1. Account Information: This includes your name, username, email address, and password hash.

  2. Payment Information: Credit or debit card numbers, expiration dates, CVV codes, and billing addresses are securely stored for transaction processing.

  3. Financial Details: We may collect bank account information if you choose to set up direct debits or recurring payments.

  4. Purchase History: Records of products purchased, including quantities, prices, and order dates.

  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar device-related data to deliver personalized content and ads (only with user consent).

  6. Location Data: Information about your geographic location when you use our mobile applications or allow us to access your location services.

  7. Feedback and Reviews: The content of any reviews, ratings, or feedback you provide on our products or services.

  8. Social Media Information: If you log in using social media accounts, we may collect data from those platforms (with your permission) for personalized experiences.

  9. Product Interest: Details about the products you show interest in, including viewing history and saved items.

Cookies

We use cookies to enhance your experience on our website and gain insights into user behavior:

  1. Strictly Necessary Cookies: These ensure basic functions like login and navigation work as intended.

  2. Preference Cookies: They remember your settings and preferences, such as language or display resolution.

  3. Analytics Cookies: Used by analytics providers to track user interactions, gather statistical data, and improve our services.

Users can control non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.

Retention and Deletion

We retain personal data for various periods, depending on the purpose of collection:

  1. Account Information: Retained as long as your account is active or until you request its deletion.

  2. Transaction Data: Stored for accounting, tax, and fraud prevention purposes (up to 7 years).

  3. Communication Records: Kept for 18 months after the last interaction to manage customer relationships.

  4. Analytics Data: Aggregated and anonymized after a certain period, typically 24-36 months, for ongoing service improvement.

Data is deleted or anonymized when it is no longer required for these purposes.

Security Measures

We implement robust security measures to safeguard your personal data:

  1. Encryption: All sensitive data, both at rest and in transit, is encrypted using industry-standard protocols.

  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards.

  3. Access Controls: Strict access controls are in place to ensure that only authorized personnel can access sensitive information.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18. Our services are designed for a general audience, and we encourage parents and legal guardians to monitor their children’s online activities.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you.

  2. Rectification: Requesting corrections if your data is inaccurate or incomplete.

  3. Erasure (Right to be Forgotten): Asking us to delete your data, subject to legal exceptions.

  4. Restriction: Limiting the use of your data in certain circumstances.

  5. Data Portability: Receiving a copy of your data in a structured format, portable between systems.

  6. Objection: Opposing the processing of your data for specific or all purposes.

  7. Non-Discrimination: The right to be free from discrimination when exercising your data privacy rights.

To exercise these rights, please contact our Data Privacy Officer using the details provided below. We will respond to your requests in accordance with applicable laws.

Changes to Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be clearly communicated through our website and apps.

Contact Information

For any questions, feedback, or data-related requests:

We value your trust in providing us with your personal information. By using our services, you acknowledge the practices described in this Privacy Policy.